WARNING: PLEASE READ

I had been using this app for about three months now. I finally decided to try the Express Pay feature to pay my cell phone bill. The service CLEARLY promises same day processing. Heres how that went down...

Mint Bills offers an EXPRESS PAY service that clearly states SAME DAY processing. They charged my payment card instantly but when I checked my cell account 3 days later there was no payment applied. I waited 3 more days (the day before my cell account became past due) and still no credit. Thats a total of 6 days so far. I contacted Mint Bills customer service and the hard to understand agent (due to a language barrier) told me the payment was "sent to the wrong address". I was asked to give them 24 hours to fix the issue. I waited 3 more days and checked again. My cell payment became past due and still no credit. Just additional charges on my cell account now that the payment is late!

It had been 9 days and still no credit to my cell account through this so called EXPRESS PAY.

I contacted my card company and they opened a dispute. I get nervous when a SAME DAY service takes more than 10 days. I contacted my cell company and Mint Bills of this action. I then paid my cell bill again myself to stop any collections activity on my cell account.

The next day the credit from Mint Bills went into my Cell account. REALLY?!.. I guess the dispute raised the sense of urgency. Now I paid my bill twice!

Now Mint Bills has suspended my Mint Bills account and started collections activity for the total of my cell bill. Im guessing my card issuer did a charge back so the dispute should be between Mint Bills and the card issuer. I was never given credit or received any refund for the initial amount Mint Bills took from my account and eventually credited to my cell account.

I cant even access the app to delete my banking information from their servers. Its like they have all my banking information held hostage. I now have to go into every account I had on the app and change every password.

So very DISAPPOINTING for an Intuit product! SHAME!

If your considering this service just know...
Youve been warned!

BlakeBrindle about Mint Bills & Money, v8.35